Privacy Policy
We respect your privacy
Buddy Boy Kitchen respects your right to privacy and this policy sets out how we collect and treat your personal information. ‘Personal Information’ is information we hold which is identifiable as being about you. This privacy policy sets out the way we handle your personal information.
What Personal Information we collect
We take reasonable steps to protect your personal information from misuse and loss and unauthorised access, modification or disclosure. We do this by having physical and electronic security systems and by limiting who can access your personal information. We also have online and network security systems in place for our websites, so that the information you provide us online is protected and secure. Your personal information may be held in electronic or hard copy form. We may collect the following types of personal information from you:
name
address
phone number
email address
information about the goods or services you have ordered
information from enquiries you have made
individual interests and preferences
purchasing behaviour
communications between us
credit card information
The above are just a few examples of information that we collect, so please review this Privacy Policy and let us know if you have any questions.
We do not collect sensitive personal information such as racial or ethnic groups or religious beliefs and do not use this information for marketing purposes.
How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; when we provide our services to you; when you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity; when you subscribe to our mailing list or interact with our social media pages including Facebook and Instagram; when you place an order or a restaurant booking via our electronic ordering system; if you use social media; if you provide feedback and opinions about our products or services through any channel; if you contact our support team; if you apply for a position within our company; by accessing our website via links we have sent you via email; via your device permissions; or through website cookies that we use to identify unique customers and store your personal preferences. If you do not wish to receive cookies, you can change your browser settings so that your device does not accept cookies.
We will only collect personal information from you that we resasonably require for one or more of our business functions or activities.
Use of your personal information - Third party links
We use your information to provide our products and services to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in. We do not sell your personal information to third parties. We may provide your information to our business partners who assist us in the provision of our services to you, including websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control, endorse or make representations about these third-party sites and are not responsible for their privacy statements.
On our online services, we may also have providers of other services like apps, tools, widgets and plug-ins (for example Instagram “Like” features), which may also use automated methods to collect information about how you use these features. These organisations may use your information in line with their own policies.
Buddy Boy Kitchen may use the information we collect from you to communicate with you about:
Promoting and marketing current and future products, services, promotions, news, updates and events
Conducting competitions, promotional activity, surveys or market research or advertising our goods or services to you
Special promotions or offers and analysing our products and services so as to improve our service and develop new ideas or products to offer you
This communication may take place via email, text messages, other digital services, phone, internet-based marketing including targeted online advertising and online behavioural marketing. You can contact us at any time if you no longer wish to receive marketing materials from us or our related entities.
Disclosure of your personal information overseas
We are based in Australia, so your Personal Information will be processed in Australia. However, some of our related entities and third-party goods and services providers are located overseas. We may need to share your personal information with organisations or persons located outside of Australia. Whilst Buddy Boy Kitchen will take all reasonable care to ensure that overseas providers will handle your personal information securely, you acknowledge that by agreeing to the disclosure of your personal information to these overseas entities for the purposes stated above, Buddy Boy Kitchen will not be held accountable for any breaches of the Australian Privacy Principles by an overseas recipient.
Data storage and security of your personal information
Where we store your personal information depends on what interaction you have had with us. We take reasonable steps to protect your personal information by storing your data in a secure, password-protected environment with access limited to authorized personnel, however we are not liable for any unauthorised access to this information. We only keep your personal information for as long as it is required for the purpose for which it was collected. We will take appropriate measures to destroy or permanently delete your information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored. Please contact us if you become aware of, or suspect, any breach of security. If we become aware of a data breach that is likely to result in serious harm (for example, your Personal Information was shared with unauthorised persons) we will notify you as soon as is practicable.
Access to your personal information
At any time, you may opt-out of receiving direct marketing communications from us or our related entities. You can access, update and request removal of your personal information from our system by contacting us on contact@buddyboykitchen.com.au. There is no administration fee for this access. We will then ensure that your details are removed from our mailing lists and stop sending direct marketing communications to you within a reasonable period after your request is made.
Changes
We aim to ensure that any information we obtain from you is accurate. You can advise us of any requried correction and information which you believe to be inaccurate by forwarding a request to contact@buddyboykitchen.com.au. Please be aware that we may make changes to this Privacy Policy in the future. The revised versions will be uploaded onto this website, so we encourage you to periodically review this policy for the latest information on our privacy practices.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to contact us by sending an email to contact@buddyboykitchen.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
